Terms of service.

What this website is

This site describes Presso’s garment-care service and lets you request a callback. It is not a checkout. No order is created and no payment is taken here — an agent confirms the details with you by phone, and orders are placed through the Presso app or that call.

Pricing

All prices shown are per piece, in Indian rupees, and are pulled live from our own system. They are indicative until a garment is inspected: the final price is confirmed at doorstep inspection, before anything is processed. If the price changes after inspection you may decline and we will return the item at no charge.

Turnaround

Standard orders are returned within 48 hours of pickup. Specialty care — leather, carpets, soft toys and heavy wedding wear — may take up to 72 hours. Turnaround runs from collection, not from booking.

Pickup and delivery

Both handovers are verified with a one-time password. Please share the OTP only with the Presso rider. If nobody is available at the delivery slot, we will re-attempt at a time you choose.

Re-clean guarantee

If a garment comes back and you are not satisfied with the cleaning, tell us within 48 hours of delivery. We collect it again and re-clean it at no cost.

Damage and liability

We inspect every item on intake and flag pre-existing damage, weak fabric or missing care labels before processing. Some materials — aged silk, embellished or hand-dyed pieces, and items without care labels — carry inherent risk, and we will tell you when we see one. Where we are at fault, we will make it right; our liability for any item is limited to its depreciated value.

Cancellation

Cancel any time before the rider is dispatched, at no charge. Call or message us.

Contact

Presso Enterprises, Navi Mumbai, Maharashtra, India · info@presso24.com · +91 88286 76480