Question 1

How does PRESSO pickup and delivery work?

Accepted Answer

Book a pickup slot in the app or on the website. A uniformed PRESSO partner collects your garments at your doorstep, you track every stage live, and we deliver back at your chosen slot.

Question 2

Do you wash my clothes separately?

Accepted Answer

Yes. Every customer gets a separate wash cycle — your garments are never mixed with anyone else’s, ensuring hygiene and zero cross-contamination.

Question 3

What areas do you serve?

Accepted Answer

We currently operate across Mumbai, Navi Mumbai, Thane and Pune, with new neighbourhoods added every month.

Question 4

How long does delivery take?

Accepted Answer

Standard delivery is 48 hours. Express laundry is guaranteed within 24 hours, and members get priority and same-day options.

Question 5

What detergents do you use?

Accepted Answer

We use premium, hypoallergenic, eco-friendly detergents that are gentle on fabric and skin, with fragrance-free options on request.

Question 6

Is my garment protected against damage?

Accepted Answer

Every order is handled by trained fabric experts and inspected at multiple stages. Members are covered by our damage protection guarantee.

Question 7

How is pricing calculated?

Accepted Answer

Every item is priced per piece — both dry cleaning and steam press — so you always know the cost upfront. Use our price calculator for an instant estimate.

Question 8

Can I track my order in real time?

Accepted Answer

Yes. From pickup to delivery you can see every stage — washing, drying, steam ironing, quality check and out-for-delivery — live, like food delivery tracking.

Question 9

Do you offer same-day service?

Accepted Answer

Same-day service is available in select areas for Platinum members and on express orders placed before noon.

Question 10

What payment methods do you accept?

Accepted Answer

UPI, all major cards, net banking and wallets. Corporate clients can be invoiced monthly.

Question 11

How do I cancel or reschedule a pickup?

Accepted Answer

You can reschedule or cancel free of charge up to one hour before your slot from the app or website.

Question 12

Do you clean wedding and designer wear?

Accepted Answer

Yes. Our specialists provide museum-grade cleaning and acid-free boxed preservation for lehengas, gowns, sherwanis and designer pieces.

Question 13

Are stains guaranteed to be removed?

Accepted Answer

We pre-treat every stain with specialist solutions. While most stains are fully removed, some set-in stains may only lighten — we always tell you upfront.

Question 14

Is PRESSO eco-friendly?

Accepted Answer

We use water-recycling systems, energy-efficient machines and biodegradable chemicals to minimise environmental impact.

Question 15

Do you offer corporate and hotel laundry?

Accepted Answer

Yes. We provide SLA-backed bulk laundry for offices, hotels, restaurants, hostels and hospitals with dedicated account management.

Question 16

What if I am not satisfied?

Accepted Answer

We offer a re-clean guarantee — if you are not happy, we collect and re-process the garment free of charge.

Question 17

How do reward points work?

Accepted Answer

You earn points on every order and from referrals, redeemable against future cleaning. Higher membership tiers earn faster.

Question 18

Can I schedule recurring pickups?

Accepted Answer

Yes. Set a weekly or fortnightly schedule and we will collect automatically — ideal for busy households and offices.

Question 19

Do you provide GST invoices?

Accepted Answer

Yes. GST-compliant invoices are available for all orders and are essential for our corporate clients.

Question 20

How do I become a member?

Accepted Answer

Choose Silver, Gold or Platinum on the Membership page and activate instantly — benefits apply from your very next order.

Frequently asked questions