FAQ
Questions, answered.
Everything people ask before their first pickup.
How long does Presso take?
Standard orders return within 48 hours. Specialty care — leather, carpets, soft toys and wedding wear — can take up to 72 hours.
How is pricing calculated?
Per piece, never per kilo. Every item has a fixed rate you can see before you book, and the final price is confirmed at doorstep inspection.
Which areas does Presso serve?
Kharghar and Belapur (400706), Nerul and Seawoods (400705), and Vashi (400614), all in Navi Mumbai. More areas open every month — leave your number and we'll tell you when we reach you.
When do I pay?
Never before pickup. An agent confirms the price on the call, and you pay after collection. There is no online checkout on this website.
What if I'm not happy with the result?
We collect the garment again and re-clean it at no cost. That is the re-clean guarantee.
Is the handover secure?
Both pickup and delivery are OTP-verified, and you can watch all six stages of the order live in the Presso app.
Can I cancel a pickup?
Yes — call or message us any time before the rider is dispatched, and there is no charge.
Do you wash clothes by weight?
No. Presso is per-piece only. There is no per-kg laundry option, because weight-based pricing hides what each garment actually costs to treat.
Still not sure?